What's a cooling off period?

Under Australian Consumer Law, on some sales you have a 10-business day cooling off period that allows you to change your mind and cancel a purchase or subscription without incurring a penalty.

Take me to

If we contact you and sell you a service that you have not requested, you get a 10-business day cooling-off period. This is called an ‘Unsolicited Consumer Agreement’, and it can happen over the phone or at your home.

If you change your mind inside the 10-business day cooling-off period, you can cancel the purchase or subscription without penalty.

Related links

• How do I switch or transfer my mobile service to Telstra?
• How do I activate my post-paid SIM card?

Quick links

• Recharge your Pre-Paid
• Check for outages
• Device guides

Rather get in touch? Let's get you connected

Sign in to the My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more

Chat with us

If you don't use My Telstra, you can still chat with us online.